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Airport Customer Service Agent/Passenger Ground Handling Program (Full Time Classroom Based Training)
Ground personnel are usually the first touch point (and the last) of a customer's experience with an airline - they are usually the face of the airline and must reflect the airline's overall objectives. They must be professional, friendly, well-groomed, caring, punctual and reliable. They are usually responsible for meeting and greeting passengers, checking in and boarding passengers, check in of passenger baggage, security checks, making reservations and issuing tickets, and dispatching the flight, tec. Compliance with aviation safety and security regulations is also a big part of their jobs.
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